Our Company Is Committed To Sustainable Transportation.

We recognize that safe and sustainable transportation contributes to the overall experience of our clients and the impact of their journey to our country. Our company therefore endeavors to encourage our clients to consider the most sustainable transport available for their travel route. We encourage our suppliers to work with us and to improve continuously with respect to the Policy.

Wherever possible, all staff will pursue the following goals and adhere to the specified principles when purchasing products, material and services.

Transportation Principles

This policy will be part of the Sustainability Policy. The policy is applicable to the transportation activities conducted by our company and our suppliers. The policy will be formally reviewed every 2 years to ensure its relevancy. The Managing Director or an officer delegated with such authority must approve any deviations to this policy.

1. Efficient and safe Considering comfort, efficiency and pricing our company gives preference to private/single transportation. At the same time, we prefer the safest and most comfortable option.

2. Fair mobility All vehicles should comply with the rules and regulations imposed by the government of India. Vehicles are regularly and properly maintained and drivers are well taken care of under good labor conditions (minimum wage, reasonable working times, proper breaks, etc.).

3. Minimizes effect on the environment and society The transportation supplier places high priority on sustainable practices, aiming at minimizing its effect on the surrounding environment and society.

4. Client Own Vehicles
Where private transportation is requested by the client.
First aid kit and waste collection bag on board.
The right vehicle for the group size.

5. Vehicles from Third Party
Vehicles should be regularly and properly maintained.
First aid kit and waste collection bag on board.
We will request the right vehicle for the group size.

6. Drivers They are well informed about our sustainable transportation guidelines (with emphasis on “clean and safe”) and understand and follow our Code of Conduct for Drivers.
Should be physically and mentally fit to ensure safe driving.
Are well informed on health and safety regulations and traffic rules.
Have quality driving and communication skills.

7. Flights Because of the bad condition of the roads and long time that overland journeys take, we sometimes use flights for longer distances within the country, as it saves a lot of time. We use flight wherever it is convenient.

8. Code of Conduct for Drivers All drivers who operate for YatraZone understand and follow these codes of conduct.
Safe driving

Check your vehicle prior to the journey to ensure that your vehicle is within safe operating conditions. Checks should include
o Proper inflation of tyres;
o Clean windows;
o Mirrors properly adjusted;
o Brakes, lights, windscreen wipers, and wash jets are in working order.
Drive within the speed limit at all times. You should drive at speeds that are safe for the conditions, recognising that, in some circumstances (such as before and in curves, on damaged or unpaved top layer, in rain or fog) this may be well below the posted speed limit.
Wear a seat belt at all times, and ensure passengers do the same.
Look as far ahead as possible and anticipate what other traffic is going to do. Avoid unnecessary braking and fast acceleration.
Drive courteously by letting other vehicles merge and pass where appropriate. Be patient with other drivers’ mistakes and misbehaviour. Also, be extra careful around pedestrians and cyclists, allowing them sufficient space and time to move about.
When you know you will have to stop soon, release the accelerator, and roll out in free gear.
Never drive under the influence of alcohol, medications or other drugs that are likely to affect your alertness or driving performance. Do not drive if you are unfit to do so. Plan realistic driving schedule and stop for appropriate breaks.
Mobile phones will not be answered while driving, unless hands-fee option is available.
When leaving the vehicle, properly lock it and ensure that any personal belongings of our guests are kept safe.

9. Sustainable management

Keep your vehicle clean and suitable for our clients at all times. This includes keeping your vehicle smoke-free.
Be punctual and dress appropriately.
Where necessary assist passengers into and out of the vehicle.
Ensure there is a waste bag/bin on board of the vehicle and point this out to clients prior to departure. Empty this waste regularly, at least once a day.
Listen carefully to specific requests from the clients and adjust your driving style accordingly.

10. Society

Limit the use of the vehicle’s horn to only the necessary situations.
Take whatever additional action is necessary to avoid disturbance to residents of the neighbourhoods you pass through.

Covid Safety

1) Sanitization of cabs after every trip
2) Special disinfection of high-frequency touchpoints
3) Provision of hand sanitizers in every cab
4) Cab drivers with face mask and gloves

Keep Atmosphere Sanitized

1) Proper sanitization of the cab should be done. It should include everything from interior to the exterior before the commencement of the trip.
2) High-frequency touchpoints like door handles, front & back seats, Ac vents, etc should be sanitized frequently and after every trip.
3) Number of riders in a cab should be maintained as recommended by the Government
4) Hand Sanitizers and tissues should be available for the customers
5) Social distancing is to be maintained with the customers while entering, exiting, and during the ride.
6) Customers showing any Coronavirus symptom may be denied entrance and will be suggested to take immediate medical precautions and report to near medical facility.
7) Drivers are recommended to follow respiratory etiquette and all safety standards like wearing masks and gloves, follow social distancing, and avoid touching the eyes, nose, and mouth.
8) Drivers are to clean their hands with alcohol-based hand sanitizers after every trip.
9) Drivers are to sanitize their hands after exchanging money and credit cards with customers.

Booking Terms & Conditions

1) If any customer is not satisfied with the safety standards followed by the cab driver he may raise a complaint directly to the cab provider. YatraZone will not be liable to compensate the customer in this case.

YatraZone has right to:
a) Suspend cab partner based on safety standards without any prior notice
b) Change the terms and conditions to make the customer comfortable, or to meet any legal requirements
c) YatraZone shall not be liable to any incidental losses made by the customer.
d) YatraZone will not be liable for any damage, loss, or unpleasant situation beyond the control of YatraZone.
e) YatraZone is not responsible for any refund if the customer is refused boarding by the Cab Provider due to showing any symptom or absence of a mask.
f) YatraZone reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
g) In the event of any dispute, the Courts of Dehradun (Uttarakhand) will have jurisdiction.

Complete Tour Package Including Hotels + Car Terms

1) All rental payments are to be made by Cash / Bank Transfers / Net Banking / Credit Card / Debit Card.
2) 50% Payment in Advance as a Booking Amount & the rest of the amount will be paid before 30 days start of the journey.
3) Please take care of the belongings before leaving the cab / Hotels and YatraZone is not responsible for any loss
4) Any delay due to unavoidable circumstances like bandh, traffic jam, breakdown, accidents, severe weather conditions, etc YatraZone is not held responsible
5) Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking.
6) Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for the safety and well-being of our esteemed passengers.
7) Carry Your Valid ID Proofs / Passport etc While Travel / Hotel Checkin Time. YatraZone Not Responsible For Any Client ID Proof Related Issues.
8) Hotel Checkin Time 1 Pm and Checkout Time 11 Am. After and Before This Time Frame Additional Charges Will Be Applicable
9) 5% GST Extra on Bill

General Things You Should Know

1) Always Disclose the Type of Travel Like Family Trip, Friends Trip, Student Group, ETC.
2) Luggage is Always Limited in The Rental vehicles, So Kindly Check This with us in Written and on Phone.
3) Always Check with Hotels, they should have easy access by road and should have vehicle parking.
4) Luggage Capacity we Assume 50% of Passengers like if you have 12 people then luggage should be 6-7.

Taxes, Parkings, Time, Kms (on KM basis for outstation trips/tours only)

1) Km And Time Start From Fixed
2) Toll Taxes, Parkings, State Taxes Paid By Hirer
3) 250 Kms Per Day Minimum Charge For Outstation Trips / Tours
4) AC Will Not Work in Hill Areas Or Stoped / Parked Vehicle
5) We Count 1 Day From 5 a.m. till 10 p.m. If You Need a Vehicle Before 5 Am or After 10 P.m. in That Case Client Will Pay Extra Overtime (per hour) Charges as Per the Given Price and We Are Not Responsible If the Client Reach Late Due To Traffic Jam, Tyre Penchers Etc.
6) If The Vehicle is Not in Good Condition at The Time of Pickup Plz Inform To Company Phone or Email ID Before Start The Trip
7) The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India
8) Any abuse to our drivers or unacceptable behavior or the driver feels at risk the driver has the right to ask the passengers to leave the vehicle.

For Lumpsump Vehicle Hire Charges / Package (Outstation and Local trips/tours)

1) Pickup and Point Will Be One Only (If Multiple Pickups and Drop Plz Mentions Email Conversation Before Paying Booking Amount)
2) Parking Charges is Extra
3) Night Travel Not Allowed in Winters Due To Fog (Strictly), For Safety
4) Total Amount is Valid Only For Places Which is Mention in Booking Email
5) Tour Destination / Route Cannot Change Without Prior Notice (Amended Route and Tour Destination Rates May Be Change and Booked Rates will not adjust)
6) We Count 1 Day From 5 Am Till 10 Pm If You Need a Vehicle Before 5 Am or After 10 Pm in That Case Client Will Pay Extra Overtime (per hour) Charges as Per Given Price and We Are Not Responsible If the Client Reach Late Due To Traffic Jam, Tyre Penchers Etc.
7) If The Vehicle is Not in Good Condition at The Time of Pickup Plz Inform To Company Phone or Email ID Before Start The Trip
8) The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India
9) Any abuse to our drivers or unacceptable behavior or the driver feels at risk the driver has the right to ask the passengers to leave the vehicle.

Miscellaneous Policy

The information contained in this Web site is intended solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is," with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, expressed or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the reader.
YatraZone reserves the right to change the terms, conditions, and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:
Email ID: Grievance@yatrazone.com
Contact Number: +91 800 6000 325

Working hours:
MON to SAT : 10:00 AM - Last 06:00 PM
Sunday & National Holidays Closed